Browsing: technological integration

The future of the contact centre isn’t about choosing between human agents and technology. It’s about integrating both seamlessly to…

A prominent FinTech firm is set to significantly expand its Manchester operations, underpinning the city’s status as a burgeoning financial…

eCommerce continues to evolve, revolutionising parcel delivery methods.The convenience of secure parcel collection at local pubs is an emerging trend.In…

A survey highlights a generational divide in trust towards AI technologies, notably in healthcare and transportation.While younger generations readily embrace…

In an illuminating report, London has been identified as one of the world’s top smart cities. The report highlights both…