Browsing: customer service

In an age where technology drives progress, the focus often falls on the multifaceted role of artificial intelligence (AI). However,…

IT and cloud hosting provider has expanded its reach after acquiring a Welsh company in a substantial deal. This move…

An automotive technology firm has launched a new office in Leeds, marking its first Northern base.This expansion aims to improve…

In a strategic move to enhance its operational efficiency, Vodafone has announced the relocation of an additional 300 employees to…

Research has highlighted that poor website usability is causing substantial losses for B2B eCommerce businesses. A significant portion of customers…

A significant job creation initiative has been announced by a proptech firm in Manchester. The company aims to expand and…

Retailers are increasingly turning to AI technology to attract online shoppers this Christmas, amid a significant decline in in-store sales.A…

Zopa, the pioneering FinTech company, has achieved a significant milestone by securing a licence to launch a digital bank in…

The landscape of artificial intelligence in the UK has witnessed an exciting development. A recent announcement identified the most popular…

Marks & Spencer is revolutionising its customer service operations. M&S is deploying artificial intelligence to replace traditional call centre roles.This…