VIA, a leader in Skype for Business solutions, is embarking on a strategic relocation within Nottingham to accommodate its expanding teams.
With aspirations for significant growth, VIA plans to double its current workspace, anticipating a substantial increase in its workforce over the next year.
Expansion and Growth Strategy
VIA is transitioning from its current offices at 21-23 Castle Gate to a new location at Poynt South in Nottingham. The move is pivotal for future expansion, enabling the company to enhance its support and development teams significantly.
Co-founder and Sales Director Alex Tebbs highlights the necessity of this move: “We’ll now have double the working space, putting us in a good place for future expansion.” This bold step is crucial for the company’s aspiration to recruit at least ten new employees in the coming year.
Investment in Infrastructure
In alignment with its relocation, VIA is making a notable investment of £500,000 towards developing a new website and contact centre solution. This investment is aimed at reducing call waiting times and improving customer satisfaction, showcasing VIA’s dedication to enhancing customer experience.
The new contact centre solution is expected to revolutionise how customer interactions are handled, making services more efficient and seamless. Such upgrades are integral as VIA aims to double its turnover to £3.5 million in the upcoming financial year.
Strategic Location Benefits
Moving to Poynt South positions VIA advantageously within Nottingham, offering potential operational benefits due to better connectivity and accessibility.
The new location’s infrastructure supports VIA’s ambitions, ensuring smoother-operating logistics and an enriched work environment for the expanding teams.
This strategic move is set not only to accommodate more staff but also to foster an environment conducive to innovation and productivity.
Impact on Workforce
With the anticipated increase in workspace, VIA is setting the stage for significant workforce expansion. The expectation to add ten new roles illustrates the company’s commitment to growth and innovation.
This opportunity extends to support and development teams, roles that are central to VIA’s operational enhancement and strategic objectives.
Future Financial Aspirations
A critical aspect of VIA’s strategy is to increase its financial footprint by doubling its turnover. This ambition aligns with the company’s broader goals for expansion and increased market presence.
The projected turnover increase to £3.5 million in the next financial year suggests a robust growth trajectory that VIA is poised to achieve through strategic planning and execution.
Such financial targets highlight VIA’s confidence in its offerings and market position, paving the way for sustained success.
Technological Advancements
The comprehensive upgrade of VIA’s digital platforms is a testament to the company’s forward-thinking approach. Efforts to enhance its technological backbone underscore VIA’s commitment to maintaining a competitive edge.
These advancements are expected to support operational efficiencies and an enhanced customer experience, hallmarks of VIA’s service provision.
VIA’s Vision for the Future
VIA envisions a future where its operational capabilities align seamlessly with its customer-centric goals. The ongoing developments are a reflection of this vision as VIA leverages its resources strategically.
As VIA undertakes this pivotal relocation and accompanying improvements, the company is positioned strongly for growth and increased market impact.
The strategic decisions not only bolster VIA’s current operations but also lay a robust foundation for future success.