Tottenham Hotspur’s new stadium is poised to become a beacon of technological innovation. As it prepares to open its doors in August 2018, the stadium is set to redefine fan experiences with cutting-edge advancements.
Designed to host not only thrilling Premier League matches but also NFL games and concerts, the 62,000-seat venue promises a transformative experience. Mitel’s collaboration is key, ensuring seamless connectivity and real-time information delivery for an unparalleled event journey.
Modern spectators demand more than just attending a match; they expect an all-encompassing experience that begins before and extends beyond the event. According to Gary Gould, Mitel’s marketing director, the stadium intends to meet these demands by integrating high-speed communication technology.
The potential to enhance customer satisfaction through technology is immense. By delivering timely alerts and information, attendees can plan their visit down to the minutest detail, ensuring a stress-free and enjoyable experience.
Speed has become the new currency in customer service. When handled promptly, customer queries and complaints convert potentially negative experiences into positive ones, thus solidifying brand leadership.
With mobile technology, staff can engage in real-time discussions and collaborative tasks, ensuring consistent productivity. This flexibility contributes significantly to the overall dynamism of the stadium’s operations.
By leveraging these insights, management can make informed decisions that enhance the overall quality of the services provided to spectators.
With technology supporting every facet of the experience, attendees are assured of high-quality service throughout their visit.
Tottenham Hotspur’s partnership marks a significant evolution in event management, setting a new standard for seamless and efficient spectator experiences. As the stadium opens, it is set to provide not just a match, but an extraordinary event journey.
The integrated approach, focusing on the need for speed and technological prowess, is expected to captivate fans and attendees alike, ensuring the stadium’s place as a leader in modern entertainment.
