In a major move towards digital innovation, the Health and Safety Executive (HSE) has secured a significant contract worth over £1 million with technology consultancy Tisski. This initiative aims to overhaul the regulator’s digital services related to workplace health, safety, and illness, marking a substantial step in enhancing user access and service efficiency.
The pivotal project is designed to develop a sophisticated Customer Relationship Management (CRM) system on the Microsoft Dynamics 365 platform. This system will not only streamline interaction with the HSE but will also introduce self-service facilities such as online payments, optimising user experiences across various devices. Tisski’s appointment follows their exemplary public sector track record in delivering digital transformation solutions.
The Health and Safety Executive is spearheading a digital transformation initiative, aimed at revolutionising its service delivery in the realm of work-related health and safety. By partnering with Tisski, the project seeks to modernise and streamline the online services offered by the regulator, allowing for improved user access and management of accounts and resources. This transformation is crucial for meeting the evolving needs of both the organisation and its users.
Phase one of this ambitious project was focused on the Ionising Radiation service, a critical area for HSE. The new system had to be operational before a regulatory deadline, and it succeeded, delivering essential functions like registration and online payment options. The success of this phase highlights the potential of the CRM system to facilitate streamlined operations across other regulatory services.
The second phase aims to expand the CRM system’s capabilities further, enabling broader applications and customer interactions. Once fully implemented, users will benefit from an intuitive system capable of adapting to future organisational and legislative changes – a flexible solution designed for long-term efficiency.
The system’s design considers both current and future needs by providing a scalable solution tailored to the unique requirements of regulatory operations. This adaptability is essential for accommodating ongoing organisational shifts and evolving legislative landscapes.
HSE’s trust in Tisski’s ability to deliver on this project is also a testament to the consultancy’s competitive pricing and commitment to service excellence. The collaborative aspect of this partnership is pivotal in addressing the digital and strategic needs of the HSE.
Tisski has recently strengthened its team by appointing Darren Bassett, a former senior civil servant with extensive experience in IT project delivery. His expertise is expected to contribute significantly to the successful implementation of this transformative initiative by enhancing strategic alignment and operational execution.
As the digital transformation progresses, HSE and its partners remain committed to ensuring the project’s continued success and adaptability in response to future needs. This strategic initiative is a blueprint for similar transformations across the public sector.
The £1 million digital transformation initiative by Health and Safety Executive (HSE) marks a pivotal step in modernising regulatory services. By leveraging technology and fostering strategic partnerships, HSE is poised to improve service delivery and operational efficiency, setting a benchmark for innovation within the regulatory landscape.