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Retailers ‘wasting two million hours a week’

retailers ‘wasting two million hours a week business manchester

A recent report reveals that UK jewellery retailers are losing nearly two million hours weekly on ineffective competitor price-checking.

This inefficiency is costing the industry thousands of productive days, highlighting the need for more strategic approaches.

The Scale of Time Wastage

UK jewellery retailers are expending an astonishing two million hours every week owing to inefficient competitor price-checking processes. According to a recent report, these businesses are unnecessarily dedicating an average of 10 hours per week to manually monitor and benchmark their competitors’ prices. This enormous amount of time equates to nearly 246,000 lost working days across the sector.

More than half of the surveyed retailers (55%) revealed that they spend between 1 to 10 hours each week overseeing market pricing. Additionally, 24% of retailers disclosed that they allocate 11 to 25 hours weekly to this task. Surprisingly, one in ten brands admitted to investing approximately 26 to 50 hours per week, equalling a full-time salary. A minor 1% of businesses reported exceeding 50 hours on this activity.

Ineffectiveness of Price Checks

Despite 57% of retailers conducting weekly competitor price checks, only 17% believe that these efforts have aided them in achieving their objectives. This inefficacy might stem from improper utilisation of the collected data. For instance, merely 48% of retailers leverage competitor price analysis to adjust their own prices.

The remaining retailers do not find the practice beneficial, which may indicate a lack of strategic direction. Notably, despite significant time investment, 83% of retailers have not witnessed tangible business advantages.

Expert Insights

According to Sander Roose, CEO of Omnia Retail, the advent of e-retail has revolutionised pricing strategies for retailers. Consumers can now check competitor prices with just a few clicks, making real-time benchmarking essential to stay competitive.

Roose highlighted that retailers are dedicating substantial time to price-checking activities without a coherent strategy. He noted, ‘Just half of retailers said they actually use competitor benchmarking information to change their prices, and 83% don’t believe that the practice has been beneficial to the business.’

He further added that intelligent software solutions could mitigate these issues by automating price-checking processes. This automation would not only reduce time and resource expenditure but also allow teams to focus on enhancing creativity and improving various aspects of their business.

Potential Solutions

The use of intelligent software, according to experts, can drastically reduce the time spent on manual price-checking processes. Such software automates competitor price monitoring, freeing up valuable hours for other strategic activities.

Automation facilitates real-time price adjustments, enabling retailers to maintain competitiveness without excessive manual effort. As the demand for efficiency in retail operations grows, adopting such technologies is becoming increasingly critical.

Strategic Implications

Retailers must reassess their current pricing strategies to identify inefficiencies. By integrating automated solutions, they can optimise labour resources and focus on activities that directly contribute to business growth.

The transition to automated systems can lead to significant improvements in operational efficiency. Retailers who adapt to these changes will likely benefit from increased productivity and a stronger competitive edge in the market.

Additionally, reallocating human resources from mundane tasks to more creative and strategic roles can enhance overall business performance. This shift would be vital in improving customer experiences and maintaining healthy profit margins.

Conclusion and Future Outlook

The current practices of manual price-checking are proving to be both time-consuming and ineffective for UK jewellery retailers. The industry is at a crossroads where adopting intelligent software solutions could significantly enhance efficiency.

By leveraging technology for routine tasks, retailers can ensure their teams are engaged in value-adding activities. This shift is expected to be crucial in sustaining competitiveness in the fast-evolving retail landscape.


In summary, manual competitor price-checking is draining valuable time for UK jewellery retailers without yielding significant benefits.

The adoption of intelligent software solutions presents a promising avenue for enhancing efficiency and staying competitive.

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