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Investigation into Tech Deal Which Could Affect NHS Patients

investigation into tech deal which could affect nhs patients business manchester

The ongoing investigation by the Competition and Markets Authority (CMA) into the merger of two leading assistive tech companies has raised serious concerns. The merger’s potential impact on market competition and innovation is at the heart of this scrutiny.

This article delves into the intricacies of the investigation, exploring the concerns raised by the CMA, the essential role of assistive technology, and the responses of the companies involved. With a deadline approaching, the stakes are high for all parties.

Concerns Over Market Competition

The Competition and Markets Authority (CMA) has raised alarms regarding the merger of two prominent ‘assistive tech’ companies. The Swedish firm, specialised in eye-tracking technology, unveiled its plans to wholly acquire the British assistive tech company. This merger has ignited controversy. The crux of the CMA’s concerns is the potential for reduced competition. If these two leading suppliers unite, there could be fewer choices available to consumers.

The primary concern is that the merger might lead to higher prices and diminished innovation for those dependent on these technologies. Both companies are currently viewed as each other’s main competitors. A decrease in competition could result in a stagnation of product development. Consequently, the innovation that drives technological advancement in assistive tech could suffer.

Technological Impact on Vulnerable Populations

For those with complex speech and language needs, the technology provided by these companies is indispensable. These advanced products encompass specialised hardware and software designed to assist individuals in communication. From speech generating devices to alarm systems, these technologies play a critical role in improving the lives of those with disabilities.

The NHS, charities, and schools purchase these vital technologies on behalf of vulnerable people. Therefore, any change in the market dynamics could have profound implications. Innovations and affordability in this sector are paramount. The potential restriction in market competition could directly impact the quality and accessibility of these assistive technologies.

Statements from Stakeholders

Mike Walker, Chief Economic Advisor at the CMA, has voiced his concerns clearly. “These are vital technologies bought on behalf of vulnerable people by the NHS, charities and schools,” he states. “We believe that the merger could stifle innovation and lead to less choice.”

Walker further elaborates, emphasising the importance of protecting consumers. He hinted at the possibility of a more in-depth investigation, should the initial concerns not be addressed satisfactorily. This potential investigation underscores the gravity of the situation and the CMA’s commitment to maintaining fair market competition.

“Protecting vulnerable consumers is at the heart of the CMA’s Annual Plan,” Walker adds, reflecting the organisation’s broader objectives. He stresses the role of the CMA in ensuring that mergers and acquisitions do not adversely affect those who rely heavily on these technologies.

Company Responses and Justifications

In contrast, the companies involved present a positive outlook on the merger. Fredrik Ruben, a business unit president, has expressed optimism about the potential benefits. “We are convinced that this merger is a positive thing for the many in need for assistive technology for communication,” Ruben remarks. The emphasis here is on innovation and empowerment.

The ambition of the acquiring company is to enhance its innovative output. They envision that, through this merger, they can offer more advanced solutions to communicate and realise their potential, irrespective of disabilities. This perspective highlights a different side of the debate, focusing on potential benefits rather than drawbacks.

Future of the Investigation

Tobii and Smartbox have been given until 1 February 2019 to propose solutions. The solutions should address the concerns raised by the CMA. Failure to present satisfactory solutions will result in a Phase 2 investigation. This subsequent phase would involve a more detailed examination of the implications of the merger.

The outcome of this investigation is crucial for the future of assistive technology and the market’s competitive landscape. The CMA’s ultimatum underscores the importance of balancing corporate ambitions with consumer protection. It remains to be seen how the companies will respond.

Implications for the Assistive Technology Market

The broader implications of this investigation are significant. Should the merger proceed without addressing competition concerns, it could set a precedent for future mergers in the tech industry. The balance between fostering innovation and maintaining fair competition is delicate.

The CMA’s vigilance in such matters serves as a reminder of the importance of regulatory oversight. These decisions could shape the future landscape of assistive technologies. Stakeholders will be watching closely to see how the situation unfolds.

Conclusion of the Current Phase

The first phase of the investigation is nearing its conclusion. The companies’ responses to the CMA’s concerns are eagerly anticipated. Their actions will determine the next steps in this critical evaluation.

All eyes are on the impending deadline. The next few days will be pivotal in deciding whether a Phase 2 investigation will be necessary.


As the deadline approaches, the CMA’s investigation into the merger remains a critical issue. The potential effects on competition, innovation, and the availability of assistive technologies for vulnerable populations are profound.

The resolution of this investigation will have far-reaching implications for the sector, highlighting the delicate balance between fostering innovation and ensuring fair market practices.

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