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How to Support a Struggling Team Insight from Olark

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In the modern workplace, a team’s ability to thrive hinges on more than just skills and resources.

Understanding and addressing mental health challenges is crucial for sustaining productivity and fostering a positive work environment.

Understanding Team Struggles

In today’s fast-paced work environment, it is not uncommon for teams to face fatigue and stress. Acknowledging these struggles is crucial for any company aiming for sustained success. Employees who feel overwhelmed are unlikely to perform optimally, which can hamper overall productivity and innovation.

The Role of Mental Health in the Workplace

Olark, a US-based live chat software company, is at the forefront of addressing mental health at work. When an employee, Madalyn, openly discussed her need for a mental health break, CEO Ben Congleton supported her transparency. This bold step underscored the importance of maintaining a supportive work environment.

Congleton states, “Mental health support is not a luxury; it’s a necessity.” His leadership demonstrates that recognising mental health can enhance, not hinder, team performance.

Embracing mental health awareness leads to a culture of trust. This openness allows team members to express concerns without fear, fostering a more cohesive team dynamic.

Building a Culture of Openness

An inclusive corporate culture can transform how teams function. Olark’s approach, led by Madalyn’s experience, highlights the value of openness. By normalising mental health discussions, they ensure employees feel safe and supported.

Creating a supportive environment encourages employees to speak out. This empowerment can lead to significant improvements in both morale and productivity.

Such cultural shifts require commitment from leadership. Leaders must actively practice transparency and provide resources for employees seeking help.

The Impact of Supportive Leadership

Leadership plays an essential role in guiding teams through challenges. Effective leaders inspire trust and motivate their teams by listening and acting on their needs. Supportive leaders can identify burgeoning issues and address them promptly.

Congleton’s proactive response to Madalyn’s email was a testament to effective leadership. He set a precedent for others in the organisation to follow.

Recognising the signs of mental health struggles early can prevent burnout and enhance team resilience. Leadership must remain vigilant and responsive.

Strategies for Supporting Team Wellbeing

Adopting comprehensive strategies to support team wellbeing is crucial. Organisations can implement flexible work arrangements, provide access to mental health resources, and encourage open communication.

Flexible working hours can reduce stress and help maintain work-life balance, which is vital for mental health.

Training programs aimed at recognising mental health issues can equip teams with the tools to support each other effectively.

Regular check-ins with team members can identify issues early and prevent escalation. This proactive approach benefits both the individual and the organisation.

The Benefits of a Strong Support System

A robust support system within a company yields immense benefits. It can lead to increased employee satisfaction, reduced turnover rates, and enhanced team performance. Olark’s example demonstrates that investing in mental health support can produce tangible improvements in workplace efficiency.

A strong support system is a competitive advantage. Companies known for caring for their employees often attract top talent.

Satisfied employees are more likely to remain loyal. This loyalty can foster a stable and motivated workforce, reducing costs associated with hiring and training new staff.

Conclusion on Workplace Mental Health Support

Olark’s example sets a valuable precedent for other organisations. By prioritising mental health, companies can nurture a culture of openness and efficiency. Employees thrive in environments where they feel valued and understood.


Organisations prioritising mental health support create more resilient and dynamic teams.

Adopting these practices could lead to improved productivity and overall employee satisfaction.

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