CircleLoop has been chosen as the preferred telephony partner by EKM, the UK’s largest ecommerce platform.
This partnership enables EKM’s 25,000 customers to access a modern and professional phone system through CircleLoop’s innovative online service.
This collaboration marks a significant shift in how UK ecommerce businesses can manage customer interactions. By integrating CircleLoop’s online phone system, EKM’s customers can effortlessly manage sales and customer service calls using devices they already own.
This ensures seamless communication, removing the inefficiencies and complexities often associated with traditional telecom systems.
Damian Hanson, co-founder of CircleLoop, highlights the importance of effective communication in a competitive market. “Ecommerce in the UK grew by almost 18 per cent last year,” he notes, emphasising the need for improved customer service.
CircleLoop’s services enable EKM customers to increase their sales conversions by offering a more professional sales and service interaction.
In just over a month since the partnership, over 500 EKM customers have adopted CircleLoop’s services.
These businesses are already experiencing substantial benefits, including improved accessibility and potentially higher sales conversions.
Marc McKeown from EKM expresses confidence that this service will further strengthen business-customer relationships and profitability.
EKM, known for aiding businesses in building websites and processing payments, sees this as a natural extension of their services.
By providing telephony solutions, EKM can offer a comprehensive suite of tools, enhancing operational efficiency for their clients.
This partnership could redefine market standards, pushing other ecommerce platforms to adopt similar solutions.
As ecommerce continues to evolve, effective communication tools like CircleLoop’s will be crucial for maintaining a competitive edge.
The collaboration signifies a trend towards integrated business solutions across ecommerce platforms.
The success of this partnership may prompt further collaborations in the tech industry.
This could lead to enhanced capabilities and expanded services for ecommerce businesses.
CircleLoop and EKM’s collaboration represents a pivotal development in ecommerce telephony.
It showcases the growing trend towards integrated communications solutions that empower businesses to thrive in an increasingly competitive market.