We Build Bots, a forward-thinking startup, is on a promising journey to enhance customer service through its innovative AI technologies. With ambitions to be valued at £100 million, the company aims to revolutionise the chatbot industry.
Founded by Paul Shepherd, We Build Bots originated from Coup Media, targeting productivity in contact centres with AI chatbots.
The company recognised repetitive customer queries during collaborations with major brands, leading to the development of the IntelAgent platform.
IntelAgent automates responses and identifies sales opportunities by leveraging AI in various communication channels.
According to Shepherd, chatbots can resolve up to 40% of call centre queries, liberating staff for more complex tasks.
Implemented with clients like Welsh Water and Amnesty, this technology offers immediate responses via platforms like Facebook Messenger.
We Build Bots is leveraging Seedrs to secure £500,000 for expansion, having already surpassed 55% of its target.
Funds will primarily enhance their sales and development team, supporting ambitions to expand globally and occupy larger premises.
Shepherd emphasises their aim to become a global AI leader, exploiting an industry gaining substantial recognition.
The adoption of AI chatbots by companies like NHS and Lloyds Banking Group demonstrates significant cost savings.
By automating processes such as address changes or billing inquiries, they dramatically reduce response times and operational costs.
For instance, tasks that took several minutes can now be completed in under 90 seconds, vastly improving customer satisfaction.
Shepherd foresees a future where AI plays a pivotal role in various sectors beyond contact centres.
Their robust product roadmap and expanding team are pivotal in reaching a valuation and impact of over £100 million.
The ongoing embrace of AI technologies is crucial to their strategy, aiming to be a major industry player.
We Build Bots leverages FAQs and data analysis to create precise, responsive AI solutions.
Their strategic partnerships and client base are vital for maintaining a competitive edge.
By focusing on improving AI capabilities, the company is set to significantly impact the global market.
In pursuit of their £100 million valuation, We Build Bots combines innovation and strategic growth to redefine customer service. Their journey reflects the dynamic nature of AI technology in modern business.