An artificial intelligence company has been awarded €2 million in grants by the European Commission. This funding is designated for the development of AI software aimed at revolutionising customer interactions for mobile operators across Europe.
Focused on creating personalised communication strategies through machine learning, the new software promises to address key industry challenges related to customer satisfaction and loyalty. The firm’s innovative approach aims to set new standards in customer engagement.
An artificial intelligence firm has secured €2 million in innovation grants from the European Commission. This financial support aims to advance the firm’s development of cutting-edge AI software designed to enhance customer value for European mobile operators.
The AI technology, known for creating interactive voice and text communications, aims at revolutionising customer interactions. By utilising machine learning algorithms, the system predicts and customises communication strategies, addressing specific customer needs effectively and efficiently.
The primary objective of the new software is to transform how mobile operators engage with their customers. By offering highly personalised interactions, it aims to significantly improve customer satisfaction and loyalty.
This strategic move addresses the growing challenge of low customer satisfaction within the European mobile telecom sector. Personalised AI dialogues provide an innovative solution to manage complex customer communication flows.
Pilot projects for the AI functionality are set to begin in 2018, with a full commercial launch planned for 2019. Initial tests have shown promising results, indicating potential conversion rates up to five times higher than traditional methods.
The firm’s CEO emphasises the significance of this development, stating that the grant provides a unique opportunity to drive innovation in customer communication across Europe.
While the current focus is on mobile operators, there are plans to extend the AI functionality to other industries. The aim is to replicate the success seen in telecoms across a variety of sectors.
By leveraging AI-driven communication strategies, businesses in different industries can also benefit from improved customer interactions, enhancing overall customer value.
The telecom industry faces numerous challenges, including low customer loyalty and satisfaction. Resource-intensive communication systems have proven to be inadequate in addressing these issues.
The AI firm’s new technology seeks to streamline communication processes, offering an automated and highly effective solution. This innovation not only addresses current industry challenges but also sets a new standard for customer engagement.
Oskar Klingberg, CEO of the AI firm, expressed pride in being selected by the European Commission. He highlighted the importance of solving industry-specific business problems through innovative AI solutions.
Klingberg envisions the functionality spreading beyond telecoms, ultimately benefiting a wide range of businesses. His commitment to challenging the status quo underscores the potential impact of this technology on the broader market.
In conclusion, the €2 million grant from the European Commission marks a significant milestone for the AI firm. The anticipated benefits of the new AI functionality could transform customer interactions and set a benchmark for other industries to follow.
By leveraging cutting-edge technology and machine learning, the AI firm is poised to address existing industry challenges, thereby enhancing customer satisfaction and loyalty across various sectors.